Refund Policy

Last updated June 2026

This policy explains how wallet deposits and level-unlock fees are handled on FIFO Career.

Wallet deposits

Funds you deposit are credited to your wallet once confirmed and can be applied to level unlocks within the program. If a deposit is rejected during review, it is not credited and no charge applies.

Level unlock fees

Once a level unlock has been applied and the level is opened, that unlock fee is generally non-refundable, as the corresponding training content and rewards become available immediately.

Requesting a refund

If you believe a deposit or unlock was charged in error, contact us within 14 days at admin@fifocareerjob.com with your account email and the transaction details. We review each request and, where a refund is due, process it to the original payment method where possible.

Your consumer rights

This policy operates in addition to any rights you have under Australian Consumer Law, which are not excluded by anything stated here.

Questions? Email us at admin@fifocareerjob.com.